top of page

SHIPPING POLICY

Delivery Time
**PANDEMIC UPDATE- DUE TO THE CURRENT PANDEMIC CAUSED BY COVID-19, LOCAL & INTERNATIONAL SHIPPING HAS BEEN DRASTICALLY DELAYED.  SOME ORDERS MAY TAKE UP TO 30 DAY TO RECEIVE. AS WE ARE WORKING ON EVERY EFFORT TO HAVE A GOOD STOCK ON HAND, MANY PRODUCTS MAY BE DELAYED. WE WILL BE IN CLOSE CONTACT WITH YOU REGARDING ANY EXTENDED DELAYS. 
To determine the delivery period from date of purchase, the shopper needs to consider the availability* of the items ordered as well as the shipping option selected. The following information shall be the basis in calculating the total transit time:

  • Consolidation and Packing - Approximate packing and consolidation time is 1 day
     

  • Local Shipping - Approximate delivery time is 7 to 14 days
     

  • Door-to-Door Delivery (Destination Port-to-Consignee's Door) - Approximate delivery time 1 to 2 days
     

  • International Shipping

    1. By Air - Approximate delivery time is 4 to 7 days (Target: 3 to 4 days) 
       

    2. By Land/Sea -

      • Asia/Middle East
        Approximate Delivery Time is 15 to 20 days(Target: 15 days)

      • Europe/U.K/America
        Approximate Delivery Time is 30 to 35 days(Target: 30 days)

  • Door-to-Door Delivery (Destination Customs-to-Consignee's Door) Approximate delivery time is 1 to 2 days

In case of delivery delays, The Manila Shop will inform the shopper of delivery backlogs or unforeseen delays. The shopper shall also be advised of the impact of the delay on the delivery lead-time.

Availability

If the shopper orders more than one item within a purchase transaction,The Manila Shop will make every effort to send similarly available items together, though there will be no guarantees. This of course assumes that the shipping method is the same for all items purchased.

Instead of waiting until the entire order is ready for shipping, which may delay the entire delivery, The Manila Shop reserves the right to ship the items as they become available at no extra cost. This situation will only occur if the ordered items have widely different availabilities that go beyond the grace consolidation period or the ordered items have different transport modes. The Manila Shop has several warehouses worldwide and reserves the right to ship products from different warehouses based on cost effective shipping. The Manila Shop may occasionally send ordered items within a purchase transaction in separate boxes. This however will not affect existing shipping charges.

Insurance

When using The Manila Shop, all orders are insured against loss or damage. The cost of such insurance is included in the shopper’s shipping and handling fee.

Shipping Restrictions

The Manila Shop shall have the right, and sole discretion, to modify the shipping method with respect to the nature of the product (e.g., fragility, weight, size). This right shall exist at all times, even after The Manila Shop has accepted the shopper's purchase instructions. This change (and the corresponding revision on charges) shall be subject to confirmation from the customer.

bottom of page